Bookings & Cancellations

 

booking policy

  • Bookings are essential to secure your spot in class at Scout Studios. Bookings can be made online or through the Scout Studios app, available in the App Store for your device. While you are welcome to show up to see if a spot is available, we cannot guarantee you will be able to get into class.

  • Bookings open 30 days in advance.

  • Clients are responsible for their own bookings – we don’t handle bookings via email, phone or social media.

  • Please always check in for your class at the front desk.

  • For all classes, please try to arrive at least 5 minutes before class to give you adequate time to check in, store your belongings in a locker, get a drink and sweat towel, and say hi to your teacher. We have a strict 5 minute cut off time for entry to classes. If you are later than 5 minutes, you will not be allowed entry to class. We will endeavour to place you into another similar class starting at the next available class time where space is available.

  • Please note, socks are compulsory for Reformer classes. Bring your own, or purchase your grip socks in studio.

  • You do not need to bring a mat for yoga classes - we provide these.

  • For sauna bookings, you can find these under appointments in our Scout app or via the website.

cancellation policy

  • Our early cancel period is anytime up to four hours before class starts for reformer and mat classes. Cancellation on or within four hours will be counted as a late cancel. Please try to early cancel so other people have the opportunity to make it to class. No one likes to miss out! We do not take bookings or cancellations via phone, email or social media. All changes need to be made via your app or the website.

  • If you do not show up to class, this will be counted as a no-show, and late cancellation policy will apply.

  • Late cancellation or no-show for casual visits, Introductory Offers, 10 Pack holders or Crew members will result in a forfeit of your pass for the class.

  • Unlimited Membership or Student Membership holders who late cancel/no-show will be charged a $15 cancellation fee.

  • Please always check in at the desk for every class. If you haven’t attended a class we will send you an email notification. If you were there and didn’t check in before class, please respond directly to the email from hello@scoutstudios.com.au so we can update your attendance. A $1 charge will be applied to initiate the refund for this, however on future instances it is your responsibility to check in for class.

  • Our Private sessions require 12 hours notice to cancel. After that, the full session pass will be forfeit for late cancel.

  • Workshops at Scout have a 12 hour cancellation window. Anything on or within 12 hours of the workshop will forfeit your booking fee.

  • Sauna sessions have a 12 hour cancellation window. Anything on or within 12 hours of the booked timeslot will forfeit your booking fee or pass.

  • Sometimes at Scout, we need to have a different teacher on the schedule to cover for emergencies, illness, annual leave, etc and reserve the right to change this without notice, when required. We will always strive to provide the advertised class style on the schedule. In the event that the same class style cannot proceed, we will notify clients of a class cancellation or class style change by SMS or email in as timely a manner as possible.

waitlist policy

We’re a busy boutique studio. We don’t want anyone to miss out so we offer a waitlist function.

  • Our waitlists do move so don’t be afraid to add yourself to the waitlists. You’ll never be moved into class from the waitlist closer than four hours before class starts. After that, if you’re still on the waitlist check in to see if anyone late cancels. A spot may open up for you! From time to time, the Scout Admin team may message you to let you know if a late cancellation spot has opened up for a class you’re on a waitlist for.

  • If you place yourself on a waitlist, please be aware this indicates you will attend class if moved in.  If you are moved in from the waitlist and can no long attend, please cancel yourself out at least four hours before class starts, otherwise you will be charged for a late cancel, same as if you had booked the class directly.

  • If your class is early in the morning, make sure to wake up early to check if you got in, or remove yourself from the waitlist before going to bed just in case you get moved in after you’ve gone to sleep to avoid charges or pass forfeits. You will be moved into class up until 4 hours before the class time - this includes overnight.

  • With Momence, you will never be moved into a class without a valid pass/membership.

Please see our FAQs or Terms & Conditions for further information about Scout Studios.