frequently asked questions
Burning question? The answer is probably below.
can i do classes at all locations?
Scout memberships and packs can be used at all of our locations. You can book your classes by visiting the timetable for each studio, or through the Scout app.
i’ve never done Pilates before. where should i start?
The great news is that Pilates is for everybody! No matter your age, fitness level, flexibility, experience or gender.
We recommend starting with our Reformer Essentials or Beginner classes if you’re new to reformer and want to jump straight into group classes. We also offer Contour & Condition, Barre Burn and Yoga that is suitable for everyone. Want to try out our classes? We have our introductory offer: 5 classes for $50. This applies to all of our group classes (not Private sessions or workshops).
If you have any specific concerns and would like to have a bit more attention before you join the classes, then you can also book a one-on-one private session which covers everything from mat Pilates, reformer or using the traditional Pilates studio equipment. We also offer barre and yoga privates if that’s more your speed! These sessions give you a little more attention, so you can work on your technique and feel more confident.
Please note, clients must be aged 14+ to attend mat classes and 16+ to attend reformer classes with a parent/guardian present.
what should I bring?
Just you – and if you’re doing reformer, your socks! We sell grip socks in the studio if you need a pair. They are compulsory for all reformer classes.
We provide all props and mats for mat classes. Socks are optional.
You can bring your own water bottle to fill up here, or use our water fountains with re-usable cups for water. We also provide complimentary sweat towels and have bath towels for hire.
i’m seeing a lot of classes are waitlisted. can i get into a class?
Our boutique studios are busy. We don’t want anyone to miss out so we offer a waitlist function. Our waitlists do move so don’t be afraid to add yourself to the waitlists. You’ll never be moved into class from the waitlist closer than four hours before class starts. After that, if you’re still on the waitlist check in to see if anyone late cancels. A spot may open up for you!
Please note, adding yourself to the waitlist is indicating your earnest intention to attend the class if you are moved in and the same cancellation policy applies to bookings that are moved into class from the waitlist.
For all the details on our Waitlists, please see our Booking and Cancellation Policy page.
what is your booking and cancellation policy?
Please refer to our Booking & Cancellation Policy page.
i’m prenatal or post-partum. what classes should i attend?
We offer a range of pre-natal classes during the week from reformer to mat to yoga. These are safe, effective workouts for your changing body. You’ll also be made comfortable in Reformer Essentials, Barre Burn, Contour & Condition and most Yoga classes. After 12 weeks, Reformer Power Jump, Reformer Strength, Reformer Elevate and Reformer Circuit are not suitable. Mat Sweat, Mat Strength, Enhanced Yoga and Barre Cardio is not suitable in the third trimester.
Once you’re cleared to exercise post-partum, you will find our Parents & Cubs classes great for re-building strength in the core, pelvic floor and back. Relax with fellow parents, and get a workout in with bub right beside you (and no one minds if bub cries, seriously!). We have a change table you can use, and feeding is more than welcome in Scout. You’re also welcome without bub in any of our classes.
We have tailored prenatal and Parents & Cubs passes available.
how do i book and cancel my classes on the website or app?
All of our classes are pre-booked online through the website, or the Scout Studios app (download it from your app store).
To book in via the app, please click on the Scout logo, and then select Schedule to book. You can filter by location at the bottom where the grey location button is. You can also filter by class style in the bottom right filters.
Or, if booking online, visit our Timetable, Pricing or Book Now pages on our website to get the ball rolling.
To cancel your classes, please follow these steps:
Via the website:
Visit momence.com
Sign in
Click 'My events'
Click cancel on the class you need to cancel
Via your app:
On the ‘Home’ page, click on the Scout Logo under ‘Book’.
Click on the class you wish to cancel under the Upcoming For You heading.
Please note, clients are responsible for their own bookings – we don’t handle bookings via email, phone or social media.
where do i find the Scout studios app?
Visit your App Store on your device to download our app.
how do i book a sauna & ice bath session?
Please visit our sauna page or view the appointments tab in the Scout app.
how do your memberships (subscriptions) work?
We offer different subscriptions to reflect the needs of our clients – you! You will see when you go to book that we’re using new language to describe our services. What we call a membership is referred to as a ‘subscription’ in Momence.
Our Unlimited Membership is the most popular. It allows you to book up to two classes per day – why not challenge yourself with a mix of all of our class types! These memberships incur a $15 fee for late cancel or no-show.
Our Crew 2 or Crew 3 memberships are perfect if you know you want to just do two or three classes a week of any type of class - 2 x Reformer, 3 x Reformer, 2 x Mat/Barre/Yoga or 3 x Mat/Barre/Yoga or a combination of the two. These memberships are interchangeable and can look different each week. With these memberships you won’t be charged a fee for late cancel/no show, but you will forfeit one of your passes for the week (so if you’re on a Crew 3 membership and late cancel one of your classes, you can only attend 2 classes that week etc). If you wish to attend additional classes in a week, you will need to purchase a casual visit or a ten pack to supplement your visits. Our Crew memberships don’t roll over – you have to use them or lose them!
All memberships (subscriptions) can be paused for a maximum of 6 weeks for holidays/medical needs while active. Please contact the studio to process this request at least 3 days before your next payment is due so we have time to process the suspension. All memberships can be cancelled with 7 days written notice while active. To request a cancellation or suspension, please contact us at hello@scoutstudios.com.au. Memberships cannot be cancelled while on a suspension - your membership must be active.
Memberships may be subject to price increase, but will be communicated in writing 4 weeks prior to any change. Clients have the option to opt-out of their membership with 7 days written notice.
i have a membership (subscription) but it’s not showing the option to book with my subscription. why is this?
There can be a few reasons for this.
You can only book as many classes per week as you are allocated by your membership. This means that you won’t ever end up with unpaid visits if you are on our Crew subscription. You will however be able to book discounted casual visits if you hold a membership.
Our new payment platform is Stripe. Stripe will only try once on your payment date to take money from your account with no fees for failed attempts. If your membership is not paid at that time it will attempt to re-charge after three days. If this attempt fails, your account will be locked and you will not be able to book additional classes until you have paid. This ensures that you will be able to respond more quickly to account issues like your credit card details needing updating and won’t end up with an account in arrears with us.
Our system will only allow subscriptions to book a max of 2 classes per day - so if you’ve already locked in two classes for the day, you will have to pay for additional visits on that same day.
do you sell casual visits or packs?
You can book for a drop-in class, or attend the studio on our 10 packs. You can purchase these on our Pricing page. Please note, we do not offer extensions or suspensions of our packages, so please make note of their expiry.
my credit card has expired/was cancelled! how can i update it?
To ensure your membership can be deducted each week without hassle, please update your payment details via your Momence account. Please note, Scout Studios reception staff cannot delete your credit card details for you - this is a Stripe security measure. We can update the card details however! Please note in the app that you won’t be a pop-up to show your details are updated in the app, and it may not show the card on file as a security measure.
what are private 1:1/duet sessions and how do i book them?
Our Private 1:1 and Duet Sessions are available with our team for evidence based, fun and challenging privates to meet your specific needs – whether its to meet a movement or strength goal, rehabilitate an injury, hone your technique or check in pre- or post-pregnancy. These can be mat, reformer, yoga or studio equipment based.
Please buy your passes online through our website then contact us via email to arrange your session. We will do our best to accommodate you with your desired instructor, however we can only offer sessions with an instructor who is present at the studio at your most suitable session time.
Late cancellation pass forfeits or charges apply for cancellations less than 12 hours before your session.
what happens if there are timetable changes?
Sometimes, emergencies or illness happen for our team. We will always strive to provide the advertised class on the timetable where possible by having a teacher cover. Every effort will be made to notify clients if there is a class cancellation or style change by SMS or email in as timely a manner as possible. We will not be able to notify clients in the event of a teacher change if the class is of the same style as advertised on the schedule.
For changes to our permanent schedule, please keep an eye on our timetable, social media, in-app messages or chat to our team.
how do i redeem a gift card?
Lucky you, getting a gift card! To redeem, please enter the unique code of your gift card into the promo code section during checkout online. You will need to set up an account with us to redeem your gift card and book classes. But you don’t need to be a member to give the gift of a Scout gift card - perfect for gifting at any value to the people you love.
If you’d like to use your gift card towards setting up a membership, please speak with our desk staff.
Or, you can gift a specific pack to someone - just ask us how and we’ll send you a gifting link.
can i bring my child?
We love that you want to share the joy of Pilates with your family! However, aside from our Parents + Cubs classes (bubs under 1 yo), children are not able to take part in Scout classes.
The minimum age to attend classes is 14+ for mat based classes and 16+ for reformer with a parent/guardian present.
Children cannot be left in reception while classes are being taken.
there is a doggo?!
Yes, his name is Ollie and he is the goodest boy. He sometimes visits to oversee your classes and privates with his mum, Lucy. You’re welcome to pat and tell him how much you like his ears.
Please don’t bring your own dog to Scout however; we’re a one dog studio.
i love scout’s decor - and the smell! tell me more.
Thanks! We hope Scout is a place you feel you can relax.
We have two large scale artworks by Lucy’s sister, Elizabeth Beaumont. One is in reception at St Peters, the other in Studio 1 at Marrickville. You can view more of her work at elizabethbeaumont.net.
The delicious shaped mirrors in the hallways are by Ruffe Official (pronounced ‘roo-fay’).
That gorgeous scent you detect year round at St Peters is the Hunter Candles ‘Australia’ candle. At Marrickville, we have the Scout x Hunter candle burning. Hunter Candles are just up the road at 133 King St, Newtown. Pop in and give them some love.
We have other artworks on site - please just ask us if you’d like more information.
Not seen your answer here? Contact us.